The Arc of Indian River County Title VI Complaint Procedure
The purpose of this document is to detail specific complaint procedures for better documentation efforts regarding to Title VI and related statutes.
Any person who believes she or he has been discriminated on the basis of race, color, or national origin by The Arc of Indian River County may file a complaint by completing and submitting the agency’s complaint form. This form is available in our offices, can be mailed or emailed on request, and will be added to our website after the Board’s approval of the plan.
The Arc of Indian River County, Inc. investigates complaints received no more than 180 days after the alleged incident. The agency will process complaints that are complete. Once the complaint is received, the agency will review it to determine if the information is complete.
If more information is needed to resolve the case, the agency may contact the complainant. The complainant has 10 business days from the date of the letter to send requested information to the investigator assigned to the case. If the investigator is not contacted by the complainant or does not receive the additional information within 10 business days, The Arc of Indian River County can administratively close the case. A case can also be administratively closed also if the complainant no longer wishes to pursue their case.
After the investigator reviews the complaint, she/he will issue a written notice to the complainant; a closure letter or a letter of finding (LOF). A closure letter summarizes the allegations and states there was not a Title VI violation and that the case will be closed. An LOF summarizes the allegations and the information regarding the alleged incident, and explains whether any disciplinary action, additional training of the staff member or other action will occur. If the complainant wishes to appeal the decision, she/he has 10 days after the date of the letter or the LOF to do so.
A person may also file a complaint directly with the Federal Transit Administration, at FTA Office of Civil Rights, 1200 New Jersey Avenue SE, Washington, DC 20590.
Any person who believes that he, or she, or any specific class of persons has been subjected to discrimination or retaliation prohibited by the Civil Rights Act of 1964, as amended, and related statutes, under The Arc of Indian River County program of transit service delivery or related services or programs is encouraged to file a report with The Arc of Indian River County at:
The Arc of Indian River County, Inc.
1375 16th Avenue, Vero Beach, FL 32960
Phone: 772-562-6854 Fax: 772-562-6063
The purpose of this document is to detail specific complaint procedures for better documentation efforts regarding to Title VI and related statutes.
Any person who believes she or he has been discriminated on the basis of race, color, or national origin by The Arc of Indian River County may file a complaint by completing and submitting the agency’s complaint form. This form is available in our offices, can be mailed or emailed on request, and will be added to our website after the Board’s approval of the plan.
The Arc of Indian River County, Inc. investigates complaints received no more than 180 days after the alleged incident. The agency will process complaints that are complete. Once the complaint is received, the agency will review it to determine if the information is complete.
If more information is needed to resolve the case, the agency may contact the complainant. The complainant has 10 business days from the date of the letter to send requested information to the investigator assigned to the case. If the investigator is not contacted by the complainant or does not receive the additional information within 10 business days, The Arc of Indian River County can administratively close the case. A case can also be administratively closed also if the complainant no longer wishes to pursue their case.
After the investigator reviews the complaint, she/he will issue a written notice to the complainant; a closure letter or a letter of finding (LOF). A closure letter summarizes the allegations and states there was not a Title VI violation and that the case will be closed. An LOF summarizes the allegations and the information regarding the alleged incident, and explains whether any disciplinary action, additional training of the staff member or other action will occur. If the complainant wishes to appeal the decision, she/he has 10 days after the date of the letter or the LOF to do so.
A person may also file a complaint directly with the Federal Transit Administration, at FTA Office of Civil Rights, 1200 New Jersey Avenue SE, Washington, DC 20590.
Any person who believes that he, or she, or any specific class of persons has been subjected to discrimination or retaliation prohibited by the Civil Rights Act of 1964, as amended, and related statutes, under The Arc of Indian River County program of transit service delivery or related services or programs is encouraged to file a report with The Arc of Indian River County at:
The Arc of Indian River County, Inc.
1375 16th Avenue, Vero Beach, FL 32960
Phone: 772-562-6854 Fax: 772-562-6063
