The Arc of Indian River County
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Special Transportation Services For Special People

The Arc of IRC owns and operates 21 vehicles- the only agency in the county that provides people with special needs door-to-door transportation. The Arc also provides special transportation services for the Council on Aging and special events transportation for other area agencies, such as United Way, Special Olympics, and the Environmental Learning Center.

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​​                                                                           The Arc of Indian River County ADA Complaint Form and Process 
 
This grievance procedure is established to meet the requirements of the ADA. It may be used by anyone who wishes to file a complaint
alleging discrimination on the basis of disability in the provision of services, activities, programs, or benefits by The Arc of Indian River County.
 
The complaint should be in writing and contain information about the alleged discrimination such as name, address, phone number, email address
of complainant and location, date, and description of the problem. Alternative means of filing complaints, such as personal interviews or a tape
recording of the complaint will be made available for persons with disabilities upon request.
 
The complaint should be submitted as soon as possible, preferably within 60 calendar days of the alleged violation to:
     Debbie VanSlooten, Administrative Services Director
     The Arc of Indian River County
     1375 16th Avenue,  Vero Beach, FL  32960
     (772) 562-6854, ext. 236          debbiev@arcir.org


Within 15 calendar days after receipt of the complaint, the Administrative Services Director will meet with the complainant to discuss the complaint and the possible resolutions. Within 15 calendar days of the meeting, the Administrative Services Director will respond in writing, and where appropriate, in format that is accessible to the complainant, such as large print, Braille, or audio tape. The response will explain the position of the ARC of Indian River County and offer options for substantive resolution of the complaint.
 
If the response by the Administrative Services Director does not satisfactorily resolve the issue, the complainant may appeal the decision within 15 calendar days after receipt of the response to the Chief Executive Officer or designee.
 
Within 15 calendar days after receipt of the appeal, the Chief Executive Officer or designee will meet with the complainant to discuss the complaint and possible resolutions. Within 15 calendar days after the meeting, the Chief Executive Officer or designee will respond in writing, and, where appropriate, in a format that is accessible to the complainant, with a final resolution of the complaint.
 
The ADA Coordinator for The Arc of Indian River County is:
     Debbie VanSlooten, Administrative Services Director
     The Arc of Indian River County
     1375 16th Avenue
     Vero Beach, FL  32960
     (772) 562-6854, ext. 236
     debbiev@arcir.org
 
Debbie VanSlooten                                                02/27/2020
ADA Coordinator Signature                          Date
 
What is the nature of the ADA complaint (please include the time/date and location of the incident):


For agency use: 
Action taken by The Arc of Indian River County in response to the ADA complaint:

Has an appeal been requested?
 ☐     Yes
 ☐     No
 Result of appeal (include agency staff responsible for appeal process and date/time/location of meeting)

Has this appeal been resolved?
 ☐     Yes
 ☐     No
 Please describe any further action or follow-up required:
ADA Coordinator Signature                          Date



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​                                                                          The Arc of Indian River County Title VI Complaint Procedure
 
The purpose of this document is to detail specific complaint procedures for better documentation efforts regarding to Title VI and related statutes.
 
Any person who believes she or he has been discriminated on the basis of race, color, or national origin by The Arc of Indian River County may file a complaint by completing and submitting the agency’s complaint form.  This form is available in our offices, can be mailed or emailed on request, and will be added to our website after the Board’s approval of the plan.
 
The Arc of Indian River County, Inc. investigates complaints received no more than 180 days after the alleged incident.  The agency will process complaints that are complete.  Once the complaint is received, the agency will review it to determine if the information is complete.
 
If more information is needed to resolve the case, the agency may contact the complainant.  The complainant has 10 business days from the date of the letter to send requested information to the investigator assigned to the case.  If the investigator is not contacted by the complainant or does not receive the additional information within 10 business days, The Arc of Indian River County can administratively close the case.  A case can also be administratively closed also if the complainant no longer wishes to pursue their case.

After the investigator reviews the complaint, she/he will issue a written notice to the complainant; a closure letter or a letter of finding (LOF).  A closure letter summarizes the allegations and states there was not a Title VI violation and that the case will be closed.  An LOF summarizes the allegations and the information regarding the alleged incident, and explains whether any disciplinary action, additional training of the staff member or other action will occur.  If the complainant wishes to appeal the decision, she/he has 10 days after the date of the letter or the LOF to do so.
 
A person may also file a complaint directly with the Federal Transit Administration, at FTA Office of Civil Rights, 1200 New Jersey Avenue SE, Washington, DC 20590.
 
Any person who believes that he, or she, or any specific class of persons has been subjected to discrimination or retaliation prohibited by the Civil Rights Act of 1964, as amended, and related statutes, under The Arc of Indian River County program of transit service delivery or related services or programs is encouraged to file a report with The Arc of Indian River County at:
 
The Arc of Indian River County, Inc.
1375 16th Avenue, Vero Beach, FL 32960
Phone: 772-562-6854     Fax:  772-562-6063

 
                                                                   The Arc of Indian River County Title VI Complaint Form
 
Section I:
Name:
Address:
Telephone (Home):
Telephone (Work):
Electronic Mail Address:

Section II:
Are you filing this complaint on your own behalf?
Yes*
No

*If you answered "yes" to this question, go to Section III.

If not, please supply the name and relationship of the person for whom you are complaining:
 
Please explain why you have filed for a third party:
 
Please confirm that you have obtained the permission of the aggrieved party if you are filing on behalf of a third party.
Yes
No

Section III:
I believe the discrimination I experienced was based on (check all that apply):
[ ] Race                                 [ ] Color                                              [ ] National Origin                        [ ] Age
[ ] Disability                         [ ] Family or Religious Status            [ ] Other (explain) ____________________________
Date of Alleged Discrimination (Month, Day, Year):    __________
Explain as clearly as possible what happened and why you believe you were discriminated against. Describe all persons who were involved. Include the name and contact information of the person(s) who discriminated against you (if known) as well as names and contact information of any witnesses. If more space is needed, please use the back of this form.
________________________________________________________________________
________________________________________________________________________

Section IV
Have you previously filed a Title VI complaint with this agency?
Yes
No

Section V
Have you filed this complaint with any other Federal, State, or local agency, or with any Federal or State court?
[ ] Yes                                         [ ] No
If yes, check all that apply:
[ ] Federal Agency:                                                          
[ ] Federal Court                                                                              [ ] State Agency                                 
[ ] State Court                                                                                 [ ] Local Agency                                 

Please provide information about a contact person at the agency/court where the complaint was filed.     
Name:
Title:
Agency:
Address:
Telephone:
Section VI

Name of agency complaint is against:
Contact person:
Title:
Telephone number:
 
You may attach any written materials or other information that you think is relevant to your complaint.
Signature and date required below
 
                                             _________________________________  ________________________
  Signature                                                                                                                    Date
 
Please submit this form in person at the address below, or mail this form to:
The Arc of Indian River County, Inc.
1375 16th Avenue, Vero Beach, FL 32960
 
If information is needed in another language, contact 772-562-6854.
The Arc of Indian River County Title VI Complaint Procedure (in Spanish)El propósito de este documento es para detallar específicos procedimientos de queja para mejores esfuerzos de documentación tocante al Título VI y estatútos relacionados.
El título VI de la Ley de Derechos Civiles de 1964 dispone que:
Ninguna persona en los Estados Unidos será excluída de participar en, ni se le negará los beneficios de, o será objeto de discriminación debido a su raza, color u origen nacional, en cualquier programa o actividad que recibe ayuda financiera federal.
The Arc of Indian River County no condona la discriminación y cree que todos deben ser protegidos basado en la criteria citada y no serán excluidos de participación en, negados beneficios de, a traves de actividades de The Arc of Indian River County Transportación.
THE ARC OF INDIAN RIVER COUNTY PROCEDIMIENTO DE QUEJA: Toda persona que cree que él o ella, o una clase específica de personas, ha sido objeto de discriminación basada en raza, color, país de origen, por The Arc of Indian River County puede fichar una queja si entregue el formulario para quejas adjunto.  Este formulario está disponible en nuestras oficinas y puede ser enviado por correo postal, o, correo electrónico.  The Arc of Indian River County investigue quejas entregadas dentro de 180 días después del alegado incidente.  Cuando The Arc of Indian River County reciba una queja, la queja será repasada para determinar si esta completa.  The Arc of Indian River County va a procesar todas las quejas completas que hayan sido entregadas.
Si se requiere más información para resolver el caso, The Arc of Indian River County se pondrá en contacto con el demandante.  El demandante dispone de 15 días hábiles desde la fecha de dicho contacto para enviar la información solicitada al investigador asignado al caso.  Si el demandante no se pone en contacto con el investigador asignado o no recibe la información pedida dentro de los 15 días hábiles, The Arc of Indian River County puede cerrar administrativamente el caso.  Un caso también puede ser administrativamente cerrado si el demandante ya no desea continuar con su caso.
Después de que el investigador revisa la queja, se emitirá una notificación escrita al demandante: una carta para finalizar el caso o una carta de hallazgo (LOF).  Una carta finalizando el caso resumirá las alegaciónes y afirmará que no había una violación del Título VI y que el caso será cerrado. Una carta de hallazgo (LOF) resume las alegaciónes y la información tocante al alegado incidente, y explica si una acción disciplinaria, entrenamiento adicional del funcionario u otra acción ocurrirá.  Si el demandante desea apelar la decisión, tiene 10 días después de la fecha de la carta o la LOF para hacerlo.
Una persona también puede presentar una queja directamente con la Administración Federal de Tránsito (FTA), a la FTA Office of Civil Rights, 1200 New Jersey Avenue SE, Washington, DC 20590.
Es la póliza de The Arc of Indian River County que si algún grupo lingüístico que tenga Dominio Limitado del Inglés (LEP) alcanza cinco por ciento o 1.000 personas de la población totál (a partir de datos del censo), ofrecerémos servicios de traducción orales libres.  De la misma manera, se proporcionarán documentos vitales en el idioma correspondiente (cuando sea necesario).  El área de servicio del Condado de Gadsden contiene más de 1.000 personas que hablan Inglés "Menos que Muy Bien".  Por lo tanto, dispondrémos de empleados de tiempo completo que hablan el idioma de LEP más común, español, para servicios de traducción cuando sea necesario.  Además, nuestros conductores de autobuses de ruta fija desviados tienen acceso a la traducción en español a las frases comunes en sus vehículos para ayudar con la comunicación con los pasajeros de habla hispana.  Del mismo modo, información, tales como aumentos de tarifas se publican dentro de los vehículos en Inglés y en Español.

 
                                                                   The Arc of Indian River County Title VI Complaint Form (in Spanish)
Sección I:
Nombre:
Dirección:
Teléfono (Residencial):
Teléfono Secundario(Opcional):
Correo Electrónico:

Sección II:
¿Está usted presentando esta queja en nombre propio?
Sí*
No

*Si usted ha contestado "sí"a esta pregunta, vaya a la Sección III.

Si su respuesta es “no”, por favor provea el nombre y relación con la persona para la cual usted presenta la queja.
  

Por favor explique la razón que usted presenta esta queja en nombre de otra persona:
  

Si usted está presentando una queja de parte de otra persona, por favor confirme que usted ha obtenido el permiso de la persona perjudicada.
Sí
No

Seccióon III:
Creo que la discriminación de la que fui objeto se basó en (marque todos que correspondan):
[ ] Raza                               [ ] Colór                                             [ ] Orígen Nacionál
Fecha de la supuesta discriminación (Mes, Día, Año):       __________
Explique lo más claro posible que lo que sucedió y por qué usted cree que fue objeto de discriminación.  Describa a todas las personas que estuvieron involucradas.  Incluya el nombre e información de contacto de la(s) persona(s) que lo discriminaron (si los conoce) así como los nombres e información de contacto de cualquier testigo.  Si necesita más espacio, por favor use la parte del dorso lado del formulario o adjunte hojas adicionales.
 
 Sección IV:
¿Ha presentado anteriormente una queja del Título VI con The Arc of Indian County?
Sí
No

Sección V:
¿Ha presentado una queja ante otra agencia Federal, Estatal, Local, o ante cualquier otra agencia Federal o Corte Estatal?
[ ] Sí                                           [ ] No
Si usted contesta que “sí”, marque todas las opciones que correspondan:
[ ] Agencia Federal:                                                     
[ ] Corte Federal                                                                           [ ] Agencia Estatal                                         
[ ] Corte Estatal                                                                            [ ] Agencia Local                                            

Favor de proporcionar la información acerca de una persona de contacto en la agencia donde se presentó la queja.           
Nombre:
Posición:
Agencia:
Dirección:
Teléfono:
Sección VI:

Nombre de la Agencia de Tránsito contra la que se presenta la queja:

Persona de contacto:
Posición:
Teléfono:
Puede adjuntar cualquier material escrito u otra información que usted considere pertinente para su queja.
Se requiere firma y fecha abajo para completar este formulario:
                                      _____________________________________  ________________________
Firma                                                                                                                                    Fecha
Favor de presentar este formulario en persona o enviarlo por correo a la siguiente dirección:
The Arc of Indian River County
1375 16th Avenue, Vero Beach, FL  32960
                                                                      The Arc of Indian River County Title VI Notice to the Public
 
The Arc of Indian River County operates its programs without regard for race, color, or national origin. Persons who may wish to learn more or who believe they have been discriminated against on these conditions may contact The Arc of Indian River County at 772-562-6854 or visit our administrative office at 1375 16th Avenue, Vero Beach, FL 32960.
 
If information about this agency’s Title VI nondiscrimination obligations and complaint procedures is needed in another language, contact 772-526-6854.

The Arc of Indian River County opera sus programas sin distinción de raza, color u origen nacional. Las personas que deseen obtener más información o que crean que han sido discriminadas en estas condiciones pueden comunicarse con The Arc of Indian River County 772-562-6854 o visitar nuestra oficina administrativa en 1375 16th Avenue, Vero Beach, FL 32960.


Si se necesita información sobre las obligaciones de no discriminación del Título VI de esta agencia y los procedimientos de queja en otro idioma, comuníquese con 772-562-6854.

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The Arc of Indian River County
1375 16th Ave
Vero Beach, FL 32960
(772) 562-6854
  • Home
    • About
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    • Work for Us!
    • News >
      • Fragile Group Home
      • More news
  • Services
    • Adult Day Training (ADT) >
      • Transportation
    • Behavior Services
    • Residental Services >
      • Group Homes
      • Supported Living
    • Supported Employment >
      • Individual Looking for a Job
      • Business Needing to Hire
    • SURF Transition Program >
      • SURF Schedule
    • Parents Page >
      • Transition
  • Our Events
    • Starlight & Sneakers >
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      • Ocean Grill Night
    • Job-A-Palooza
    • Job A Palooza Photos
    • Events Calendar >
      • Aktion Club
      • Coffee House
      • Youth Outreach
      • ADT / Closing and Holidays
    • Pareidolia Brewery Festive~Ale
  • Donate
    • Donate For Fr. Murphy >
      • Types of Gifts or Donations
    • Monthly Giving
    • Planned Giving >
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      • Planned Gift Types
    • Shop >
      • Fresh Fruit
      • Amazon Smile
    • Volunteer
  • Training
  • Ocean Grill Night
  • Events to Support Us
  • Joey Travolta Film Camp
  • Events to Support Us